dhak7 Terms & Conditions

1 General Provisions

These terms and conditions ("Terms") apply to the use of the dhak7 platform and all services, games, and features under it. These Terms form a legal agreement between you ("User") and the dhak7 operating authority ("Company").

By registering an account on this platform, logging in, or using the services in any way, you confirm that you have fully read, understood, and agreed to these Terms. If you do not agree with these Terms, you are requested to refrain from using this platform.

The Company reserves the right to change or amend these Terms at any time. Changes will take effect as soon as they are published on this page.

1.1 Eligibility Criteria

To be eligible to use the dhak7 platform, you must meet the following conditions:

• You must be at least 21 years of age or older. This platform operates for those aged 21+ only.
• You must have a valid and active mobile banking or bank account registered in your own name.
• You must provide accurate and truthful personal information.
• One person may open only one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• You must use this platform voluntarily and of your own decision.

2 Account Registration & Management

2.1 Account Creation

When registering an account at dhak7, you must provide your correct name, mobile number, and other required information. Providing false or misleading information may result in account cancellation and forfeiture of any pending winnings or bonuses.

2.2 Account Security

It is your responsibility to keep your account login details completely confidential. Do not share your password or login details with any third party. Report any unauthorized access to your account to our support team immediately.

2.3 Identity Verification

The Company may request documents for identity verification at any time. Failure to submit required documents on time may result in temporary or permanent account suspension.

2.4 Account Closure

You may request to close your account at any time by contacting our support team. You will be given the opportunity to withdraw your remaining balance before the account is closed, provided there are no active wagering obligations.

3 Financial Transactions

3.1 Deposit Conditions

The minimum deposit amount at dhak7 is ৳300. Deposit processing is generally instant. We accept the following payment methods:

• bKash — Bangladesh's most popular mobile financial service
• Nagad — Digital financial service of the postal department
• Rocket — Dutch-Bangla Bank's mobile banking
• Bank Transfer — Via major banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

3.2 Withdrawal Conditions

The minimum withdrawal amount is ৳1,000. Successful withdrawals are generally completed within 5 to 30 minutes. Before processing a withdrawal request, we confirm that:

• All applicable wagering obligations have been met.
• Identity verification has been completed.
• The destination account for the withdrawal matches the deposit method.
• There is no active investigation or suspicion of fraud on the account.

3.3 Currency

All financial transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted.

4 Bonuses & Promotional Offers

4.1 Welcome Bonus

dhak7 offers new users a 100% first deposit bonus, up to ৳20,000. For example: if you deposit ৳1,000, you will receive a ৳1,000 bonus and your total balance will be ৳2,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit amount.

4.3 Bonus Usage Rules

• The welcome bonus applies only once per account.
• Bonus funds cannot be withdrawn directly — they become withdrawable after the wagering requirement is met.
• If bonus fraud or misuse is suspected, the Company reserves the right to cancel the bonus and associated winnings.
• The terms of other promotional offers will be published separately and must be read alongside these general terms.
• If a bonus is not used within a specified period, it will be automatically cancelled.

5 Gaming Rules

5.1 Fair Play Policy

All games on the dhak7 platform are conducted in a fair and transparent manner. We use secure encryption technology to ensure the integrity of game outcomes.

5.2 Prohibited Activities

Any of the following activities are strictly prohibited and may result in immediate account closure and forfeiture of all balances:

• Using bots, automated software, or any artificial means.
• Exploiting any vulnerability or error in the game system.
• Attempting to manipulate outcomes by colluding with other users.
• Using multiple accounts to take advantage of bonuses.
• Participating in money laundering or any illegal financial activity.

5.3 Technical Errors

If a game outcome is displayed incorrectly due to a technical error, the Company reserves the right to cancel or correct the relevant bet or payout. These decisions are final.

6 VIP & Loyalty Program

dhak7's VIP program has three tiers: Bronze, Silver, and Gold. Weekly cashback benefits are available at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback.
• Gold: Up to 0.8% weekly cashback.

Advancement to a higher tier depends on your overall activity on the platform. Your account must be in good standing and comply with these Terms to receive VIP benefits.

The Company reserves the right to change the terms and benefits of the VIP program at any time.

7 Privacy & Data Protection

dhak7 gives the highest priority to the protection of your personal information. Our systems are secured with SSL encryption technology. Full details of the information we collect and how it is used can be found on our Privacy Policy page.

Your personal information is not sold to third parties. However, necessary information may be shared with our payment processing partners and technology providers, solely for the purpose of delivering services.

8 Responsible Gaming

dhak7 is firmly committed to responsible gaming. We believe gaming should be enjoyable entertainment and should not cause any financial or personal problems.

• This platform operates for those aged 21 years or older only.
• Bet within your means — never bet with borrowed money or funds needed for your livelihood.
• If you or someone you know shows signs of problematic gaming behavior, contact our support team.
• Users may request temporary account suspension if needed.

Visit our Responsible Gaming page for more details.

9 Customer Support

dhak7's customer support team is available seven days a week, 24 hours a day (24/7). We provide support in both Bengali and English.

• Live Chat: Instant support directly from the platform.
• Email: [email protected]

For any complaints or issues, our team will make every effort to provide a resolution as quickly as possible.

10 Limitation of Liability

dhak7 is not liable for the following:

• Interruption to a game due to loss of internet connection or a technical error.
• Losses caused by problems with your own device or software.
• Delays or errors in third-party payment providers' systems.
• Financial losses resulting from sharing account login details with others.
• Service disruptions caused by unforeseen circumstances (force majeure) such as natural disasters, government restrictions, or cyberattacks.

To the maximum extent permitted by applicable law, the Company's total liability in any circumstance will be limited to the amount deposited in your account.

11 Account Termination & Bans

The Company reserves the right to suspend or permanently close your account without prior notice in the following circumstances:

• Violation of these Terms.
• Providing false or misleading information.
• Engaging in fraud, deception, or unauthorized activities.
• Engaging in money laundering or suspicious financial activity.
• Operating multiple accounts.
• Being identified as a minor or allowing a minor to use the account.

If there is a verified and legitimate balance at the time of account termination, it will be returned — excluding bonuses or forfeitable funds.

12 Dispute Resolution

For any dispute or complaint, you are requested to first contact our customer support team. We believe most issues can be resolved through direct communication.

If a dispute is not resolved through customer support, the matter will be escalated for review at the senior management level. The Company's final decision is binding.

Address for submitting complaints: [email protected]

13 Miscellaneous Provisions

13.1 Notice of Changes

For significant changes to these Terms, we will endeavor to give users as much advance notice as reasonably possible. However, changes may also be made without prior notice in urgent circumstances.

13.2 Severability

If any clause of these Terms is found to be unlawful or unenforceable, the remaining clauses will continue in full effect.

13.3 Entire Agreement

These terms and conditions, together with our Privacy Policy and Responsible Gaming Policy, form the entire agreement between the user and the Company and supersede all previous oral or written discussions.