dhak7's Privacy Policy
The security of your personal information is our top priority. This policy explains how we collect, use, and protect your data.
Introduction & Scope
dhak7 ("we", "us", or "the platform") is an online entertainment service operated for players in Bangladesh. This Privacy Policy ("Policy") applies to all individuals who use our website dhak7.lat and any related services.
The purpose of this policy is to inform you about what personal information we collect, why we collect it, how we use it, and how it is kept secure. By using our platform, you are considered to have agreed to the terms of this policy.
Information We Collect
Identity Information
During account registration and identity verification, we may collect the following information:
- Full name and date of birth
- National ID or passport number
- Valid email address
- Mobile phone number
- Residential address
Financial Information
Information required to process transactions is collected:
- bKash, Nagad, or Rocket account details
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Usage Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser type and operating system
- Time and duration of platform access
- Gaming activity history
Verification Documents
To confirm identity and age, we may collect documents:
- Scanned copy of national ID
- Passport or driving licence
- Utility bill or bank statement (for address verification)
Purpose of Data Use
We use the information collected for the following legitimate purposes:
A Account Management & Service Delivery
This information is used to create, maintain, and secure your account, to process transactions, and to enable you to access the platform's features.
B Identity Verification & Legal Compliance
We verify identity information to confirm age, prevent fraudulent activity, and comply with applicable laws and regulations.
C Customer Support
Necessary information is provided to our support team to properly respond to your complaints, questions, and requests.
D Service Improvement & Personalisation
Data is analysed to improve our platform's quality, enhance the gaming experience, and present relevant content based on your preferences.
E Responsible Gaming
To protect players, we monitor gaming activity patterns and provide responsible gaming support when needed.
Cookies & Tracking Technologies
dhak7 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help our platform function more effectively.
Types of cookies we use
- Essential cookies: Required for managing login sessions and security — these cannot be disabled.
- Functional cookies: Used to remember your language preference and platform settings.
- Analytics cookies: Collect anonymous data to review and improve platform usage.
You can reject non-essential cookies by changing your browser settings. However, this may limit some features of the platform.
Cookie Controls
From your browser's privacy settings:
- Delete cookies
- Block new cookies
- Disable third-party cookies
Disabling essential cookies may prevent you from logging in or making transactions on the site.
Data Sharing & Disclosure
We do not sell your personal information to third parties or transfer it for commercial purposes. However, information may be shared in the following limited circumstances:
With authorised third parties involved in payment processing (bKash, Nagad, Rocket, banks), technology services, and customer support — only the information necessary to deliver the service.
Upon receipt of a valid order from a court or government authority, or when legally required to prevent fraud or unlawful activity.
In the event of a merger, acquisition, or sale of assets, subject to the same standards as this policy being maintained.
Outside the above, we will not share your information in any other circumstance without your explicit consent.
Data Security Measures
dhak7 applies industry-standard security measures to keep your information safe. Our security framework includes:
Data Retention Period
We retain your personal information only for as long as necessary. When determining the retention period, we consider:
- Active account: All relevant information is retained while your account remains active.
- After account closure: Financial information and identity verification documents are kept for a defined period as required by law.
- Transaction records: Financial transaction records are retained for as long as required for accounting and legal compliance.
- Gaming activity: Kept for as long as required for responsible gaming and dispute resolution.
After the retention period, data is securely deleted or anonymised. You may request deletion of your data, though some information may need to be retained due to legal obligations.
Your Rights Regarding Your Data
You have the following rights regarding your personal information. To exercise these rights, contact our support team:
Access
You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.
Correction
If any of your information is incorrect or incomplete, you may request a correction. We will update it as soon as possible.
Deletion Request
In certain circumstances you may ask for your data to be deleted — though some information may need to be retained due to legal obligations.
Objection to Processing
You may object to and withdraw consent for marketing communications or non-essential processing.
Protection of Minors
dhak7 is a platform operated entirely for adults. Only those aged 21 or above may use this service.
We do not knowingly collect personal information from anyone under the age of 21. Age verification is a mandatory step in the registration process. If we are informed that a minor's information has been collected unintentionally, we will immediately delete that information and close the associated account.
Notice to parents: If you suspect a minor has created an account on dhak7, please contact us immediately.
Policy Changes & Updates
We may update this privacy policy from time to time — due to changes in the service, new legal requirements, or improvements to security measures.
For significant changes, we will display a notice on the platform. For minor changes, only this page will be updated. Your continued use of the platform will indicate that you have accepted the updated policy.
We recommend visiting this page regularly to stay up to date.
Contact Us
Privacy Enquiries
For any questions about your data, requests to exercise your rights, or any complaints regarding this privacy policy, please contact our support team. We are ready to assist in both Bengali and English.